Refund policy

Return & Refund Policy – Enips

At Enips, we take great care in preparing and packaging our traditional sweets and snacks to ensure they reach you fresh and in perfect condition.

Due to the perishable nature of food products, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, spoiled, or incorrect, we will review the issue and may offer a refund or replacement after verification.

Damaged or Spoiled Products

If your order arrives damaged or spoiled, please contact us within 8 hours of delivery with the following details:

• Your order number

• A clear photo or video showing the issue

• A brief description of the problem

Our team will review the information and determine whether the issue qualifies for a refund or replacement.

Refund Approval

If the request is approved:

• The refund will be processed to the original payment method

• Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider

If the claim does not meet the required conditions, the request may be declined.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products reported after 8 hours of delivery

• Items that have been consumed or partially used

• Orders where the delivery address was incorrectly provided by the customer

• Orders damaged due to improper storage after delivery

Contact for Refund Requests

Email: enipsonline@gmail.com
Phone: +91 89030 15155